Terry Harmer

Technology and operations leader with 20+ years of experience in technology, the last 13 in financial services, specializing in enterprise delivery, continuous improvement, project management, and Agile transformation. I have led complex, cross-functional initiatives that align stakeholders, improve operating models, and turn strategy into measurable outcomes, most recently as AVP of Enterprise Continuous Improvement at Lincoln Financial, where I ran the Agile Center of Excellence and the IT upskilling and enablement function, partnering with internal teams and external consultants on large-scale change.

Prior experience engaging, directing, and managing tier-one consultancies at enterprise scale, along with multinational on-site experience across the US, UK, and Ireland, and extensive experience coordinating, supporting, and leading teams on a follow-the-sun rotation.

SAFe Program Consultant and Prosci-certified change management practitioner. My strengths are in delivery leadership, process and operating-model design, organizational change, and practical execution: defining clear outcomes, closing gaps between current and target state, and driving the shift from adoption to steady-state operation.